Sugo stopped verifying my account suddenly—how can I complete verification and log in?

If Sugo quickly stops verifying your account and you can't log in, first try these basic app steps:

restart the app and your device,

ensure the app has camera and SMS permissions,

good lighting for face scans,

no obstructions when doing identity checks

These practical fixes sometimes unblock stuck verification.

If the problem doesn't go away or you get messages saying "function restricted/blocked" when you try to check or log in, it's probably not just your device. It is probably an account hold or system flag.

If that's the case, you should use the app's "Me → Live Support" feature or Sugo's official email to get in touch with their support team.

Make sure to include the phone number or email address that you used to register, a clear description of the verification mistake, and screenshots.

If help doesn't respond, you could file a complaint on Xolvie to get people to notice and try to get things fixed.