Account Recovery In Sugo
I have been unable to log in to my Sugo account for about two weeks because I do not receive the verification code needed to continue. When I request the code, nothing arrives on my phone and I remain stuck on the verification screen, so I cannot access my account at all. I could not reach the Sugo support team because I cannot find a working email address or any effective contact channel. This situation is very inconvenient as I need access to my account and there is no assistance from the support side. I request that my login problem be resolved as soon as possible, that the verification code system be checked and fixed, and that I be provided with access to my account again without any further issues.
Hello, Thank you for contacting us and providing the screenshot. We understand that you are unable to receive the WhatsApp verification code while trying to reset your SUGO account password, preventing you from accessing your account. Your screenshot shows that the verification code has supposedly been sent to WhatsApp, but you have not received it. Please first check the phone number entered. When using the Philippines country code (+63), the leading zero of the local phone number may need to be removed. Also, please make sure that WhatsApp is active on that number. If the issue continues, please send your SUGO User ID, your correctly formatted phone number including the country code, and the screenshot so our team can check your account details and the verification code delivery process. For your security, please never share your verification codes with anyone. We apologize for the inconvenience and appreciate your understanding and cooperation. Best regards, Eren Sugo Support Team
