I visited the Subway branch next to Habitat Yaşam Merkezi in Şişli Mecidiyeköy to grab a meal. When I first tried to place an order, the staff told me they weren’t accepting orders because the bread wasn’t ready. Fair enough. But just five minutes later, another customer walked in, and their order was accepted without issue.
When I asked for an explanation, I was told I’d have to wait an hour, yet the customer who came after me didn’t face any delay. I questioned this inconsistency, and instead of a proper explanation, two female employees responded rudely, laughed among themselves, and started yelling across the counter.
Eventually, one of them claimed, “We weren’t accepting orders at first, but after our manager gave the go-ahead, we started again.” However, the tone, attitude, and way they handled the situation were extremely unprofessional and disrespectful to customers.
Subway needs to address how its staff treats people — especially at this location. I request a formal apology and that the staff involved be properly trained in customer service and communication etiquette. I won’t be returning until this behavior is corrected.
My Subway order took 1.5 hours to arrive, which is completely unacceptable. When I contacted Yemeksepeti, they kept telling me the "order is on its way" and refused to cancel it. By the time the order actually arrived, I had already finished my shift and left work, meaning I couldn't even eat the me...
I ordered from Subway via Yemek Sepeti and ended up both disappointed and subjected to rude behavior. The order arrived two hours late and incomplete, and the food was cold. When I called the branch to express my dissatisfaction, a lady answered and rudely claimed they were busy and lacked delivery ...
We ordered from Subway today, and even after more than an hour, our order still hasn't arrived—no call, no apology, nothing. We're starving here. I can't understand how you can be so slow when we're only 3 minutes away from the Vadi Istanbul branch to Seba Office. If the weather were bad, I might un...
My spouse and I placed an order from Subway Karşıyaka Yalı Mahallesi via the Getir app, expecting timely delivery. Unfortunately, we waited over an hour, and even after the promised delivery window passed, our order still hadn’t arrived. It was past midnight, and we were left waiting hungry and frus...
On July 1, 2025, my family and I attempted our very first Subway experience at your Ankara Yenimahalle Atlantis branch. Unfortunately, the demeanor of the staff member we encountered profoundly negatively impacted our initial impression of your brand. During the ordering process, the employee exhib...
Comments