I ordered from Subway via Yemek Sepeti and ended up both disappointed and subjected to rude behavior. The order arrived two hours late and incomplete, and the food was cold. When I called the branch to express my dissatisfaction, a lady answered and rudely claimed they were busy and lacked delivery drivers, implying it was my fault for ordering during a busy time. I reminded her that it was their problem, not mine, but she almost accused me of being unreasonable for ordering during peak hours. When I asked her to be more careful with her words, she hung up on me. Despite my hopes of avoiding issues with the brand, I was not only let down but also treated rudely. I'm curious about the training your employees receive; do you encourage brushing off customers to avoid losing them? Do you suggest hanging up on customers who have valid complaints?
My Subway order took 1.5 hours to arrive, which is completely unacceptable. When I contacted Yemeksepeti, they kept telling me the "order is on its way" and refused to cancel it. By the time the order actually arrived, I had already finished my shift and left work, meaning I couldn't even eat the me...
On June 5, 2025, at 2:35 PM, I placed an order with Subway through Yemek Sepeti. It is now 4:42 PM, and my order has still not arrived. This means I've been waiting for over two hours. When I try to call the restaurant, the line goes straight to voicemail, and I can't speak to anyone. Is two hours n...
On February 18th, I placed an order from Subway through Yemek Sepeti, which arrived about two hours later. The order fell far below expected standards, leaving me disappointed and frustrated. The sandwich contained an excessive amount of peppers, and the meat was in an unidentifiable state. The side...
I visited the Subway branch next to Habitat Yaşam Merkezi in Şişli Mecidiyeköy to grab a meal. When I first tried to place an order, the staff told me they weren’t accepting orders because the bread wasn’t ready. Fair enough. But just five minutes later, another customer walked in, and their order w...
My order was missing items. I contacted Yemeksepeti customer service via phone and chat to report this, but the phone representative rudely hung up on me, and the chat support kept stalling by saying the missing items would arrive soon. I paid ₺270 for a Subway sandwich, but the extra chicken balls,...
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