My Subway order took 1.5 hours to arrive, which is completely unacceptable. When I contacted Yemeksepeti, they kept telling me the "order is on its way" and refused to cancel it. By the time the order actually arrived, I had already finished my shift and left work, meaning I couldn't even eat the meal.
It's impossible to reach the specific Subway branch directly. Instead, I received a call from a different branch, where I was met with excuses like "the courier was late" or "we prepared it." They consistently blame the courier. When I stated I would never order again, their response was dismissive, "Okay, then don't order again." It's as if we're getting free food, but instead, we're paying our own money to be subjected to such poor service. To make matters worse, the sauces had completely ruined the bread by the time it arrived. The entire process is illogical; I order through Yemeksepeti, yet it feels like the responsibility lies with another company. This experience has caused immense frustration, financial loss, and a waste of my time. I demand a full refund for this unacceptable order and compensation for the ruined food.
On June 5, 2025, at 2:35 PM, I placed an order with Subway through Yemek Sepeti. It is now 4:42 PM, and my order has still not arrived. This means I've been waiting for over two hours. When I try to call the restaurant, the line goes straight to voicemail, and I can't speak to anyone. Is two hours n...
My order was missing items. I contacted Yemeksepeti customer service via phone and chat to report this, but the phone representative rudely hung up on me, and the chat support kept stalling by saying the missing items would arrive soon. I paid ₺270 for a Subway sandwich, but the extra chicken balls,...
On February 18th, I placed an order from Subway through Yemek Sepeti, which arrived about two hours later. The order fell far below expected standards, leaving me disappointed and frustrated. The sandwich contained an excessive amount of peppers, and the meat was in an unidentifiable state. The side...
After work, I placed an order with Subway because I was continuing to work late. To my immense frustration, there was no communication and no food delivery. This left me and my colleagues hungry. Furthermore, Subway is refusing to refund my money and has provided no contact number for customer servi...
We ordered from Subway today, and even after more than an hour, our order still hasn't arrived—no call, no apology, nothing. We're starving here. I can't understand how you can be so slow when we're only 3 minutes away from the Vadi Istanbul branch to Seba Office. If the weather were bad, I might un...
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