I bought something from the Stradivarius store, but they forgot to include the receipt. When I tried to return the item, they asked for the receipt. I contacted customer service and requested the receipt, which they sent to me via Gmail. When I tried to return the item again, they asked for the 16-digit code because I had paid with a credit card. They told me to call the bank, which I did several times. The bank informed me that they do not provide a 16-digit code for returns, but instead issue a provisional code. When I returned to the store, I was told they couldn't help me. The store employees' failure to provide me with a receipt was somehow deemed my fault. "You're the one who lost it," they said. I plan to file complaints with various departments about this. I'm not looking for an exchange; I just want to return the item. Why should I shop there again after such a frustrating experience?
I placed an order (503******77) on Stradivarius online store for a denim bag and a skirt. On the same day, before the items were shipped, I canceled my order. However, although 16 days have already passed, my refund of approximately ₺5,470 has still not been returned to my bank card. During the sam...
I recently made a purchase from Stradivarius worth over 13,000 TL but they sent me the incorrect item. When I reported the issue, I was directed to a store to complete the return. At the store, they accepted the incorrect item and explained the situation to customer service, assuring me that there w...
On my recent Stradivarius purchase, the delivery could not be completed because I was not at home. However, when the courier was supposed to contact me, I received no call or message. I proactively called customer support and clearly requested that my package be left at the door since I was temporar...
have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...
I have never seen a company as careless and indifferent to its customers as the staff at Stradivarius. The customer representatives show no concern for customer satisfaction. After buying a product that was barely a week old and too big, I went to the store to return it. Despite having a slip with a...
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