My Steam account got hacked, and I'm struggling to recover it. What should I do?

On November 13 and November 15, 2025, four unauthorized transactions were made from my credit card to steamgames.com. The amounts were $2.7 (November 13), and $25, $10, and $25 (November 15). I have no membership or account on this site, and I have never made such transactions before. My card was al...

On November 12, 2025, an annual EA Play subscription was purchased through Steam without my knowledge, and my credit card was charged $39.99. Because my card was stolen, I immediately closed it, and I definitely did not make this transaction. The Steam invoice number for the transaction is: 37448908...

For about a month, I have been trying to log back into my old Steam account, which I have not used in years. However, I no longer have access to the registered email address or phone number, which prevents me from signing in. Since my old phone number is no longer active, I cannot receive the mobile...

I have been trying to add my phone number to my Steam account both from my Android phone and my computer. Each time, I follow the necessary steps and click the verification link sent to my email, but I always encounter the message “try again.” This issue has been ongoing for about a week. I have tr...

I am absolutely furious and desperate! My Steam account has been stolen, and I can't even submit a support request because the person who took it has changed my email, phone number, and even my username. I'm completely locked out and unable to access anything! I've tried following Steam's own accoun...

I am absolutely furious with Steam! I'm completely locked out of my account because I can't access my authenticator. My old phone, which no longer has the Steam app, is still registered as the authenticator. To make matters worse, I've since changed the phone number associated with my Steam account,...

I am absolutely infuriated with Steam! I'm completely locked out of my account because I forgot my password and, to make matters worse, I've lost my old phone number that was linked to it. This is a nightmare! I still have access to my current email address and all my e-receipts for purchases, which...

I am absolutely outraged with Steam! My account was used to purchase a "Pikselli Dragonus Decoration" item from the Steam Community Market for $9.81, completely without my knowledge or authorization. This transaction is absolutely not mine, and to make matters worse, I never received any notificatio...

I am absolutely outraged with Steam! On March 20, 2025, I made a purchase using my personal card through the Steam application. Now, out of nowhere, I've received a "chargeback" notification from Steam, and my account has been temporarily blocked because of it. I cannot understand why I'm facing thi...

I forgot my login password for my Steam account, so I went to reset it through the help page. Everything seemed fine until I got stuck at the “I’m not a robot” verification screen. No matter how many times I try to pass the image selection test, it keeps rejecting my answers. I’ve attempted this num...

I’m having a serious issue accessing my Steam account. When I tried to log in, the system asked for my password. I entered it confidently—I'm sure it’s correct—but the login failed. I then checked my email to recover access, but no verification email ever arrived, even though I’m absolutely certain...

I have absolutely no connection to Steam—no account, no login history, no activity—and yet on May 19, 2025, between 08:23 and 08:25, two unauthorized charges were made to my bank account: one for $25.38 and another for $57.94, totaling ₺3,326.53. I received no password request, no confirmation emai...

Hello, I need urgent help recovering my Steam account. I had been using it while logged in on my computer, but unfortunately, my system got infected with a trojan virus, and I had to fully reset the PC. Since the reset, I lost access to the Steam client. I had also uninstalled the app from my phone...

I can no longer access my Steam account from any of my devices or my phone. I originally created the account using a Yandex email address and an old phone number, but since then, I’ve changed my phone number and lost access to the Yandex email account as well. Now I’m completely locked out. I can’t...

I strongly believe my Steam account has been hacked. I can no longer log in, and when I tried to reset my password, I discovered that my email address, phone number, and possibly even my username have all been changed. I’ve completely lost access to every recovery method linked to the account. This...

My debit card was registered for purchases on my Steam account. The system withdrew $50 from my bank card without my knowledge, and according to the bank, it attempted another withdrawal immediately after but failed due to insufficient funds. This was outright theft. I never authorized these transac...

I'm incredibly disappointed with Steam’s lack of protection in a recent breach of my account. My Steam Wallet, which had ₺45.45, was drained when someone purchased a worthless Dota 2 item worth only $0.03. I have never even played Dota 2, so this purchase makes no sense. Even worse, Steam completed ...

Hello, I recently changed my phone and, as a result, lost all the saved data linked to my Steam account. Since then, I haven’t been able to log back in. I followed the proper recovery process and reached out to Steam Support through the account recovery section. I submitted every piece of requested ...

I recently made two in-game purchases on Steam for FC 25—one for 49.97₺ and another for 49.99₺ to buy FC Points—but neither of them was delivered to my account. The payment was processed successfully, yet the content I paid for never arrived. My money is essentially gone, and I’ve received nothing i...

My Steam account was stolen, and despite providing all the necessary information to Steam Support—including my card details, purchase history, and anything else they might need to verify my ownership—I have received no response. I submitted a ticket through their official support system and included...

Hello, I traded some CS:GO skins on Trade.GG, which I trusted because it's a sponsor of the CS team NAVI. After completing the trade, I received what appeared to be a message from “Steam Support” telling me that I had to send my entire CS inventory to a friend, or my items would be deleted. They sai...

Someone accessed my Steam account without my permission, and I had ₺20 in my wallet at the time. That money was used to purchase and trade items in DOTA 2 — a game I have never even installed, let alone played. I immediately reached out to Steam Support to report the unauthorized activity and opened...

I’m completely locked out of my Steam account just because I don’t have the Steam mobile app installed on my phone right now. I’m trying to sign in from my computer, and despite knowing my password, email, and the phone number linked to the account, Steam still won’t let me access it unless I confir...

My Steam account got taken, and I’ve been working on getting it back for the last four days. I quickly reached out to Steam Support and provided the receipts for the games I had bought earlier as evidence of ownership. Unfortunately, I have not received any useful or comforting reply. I had hoped fo...