Steam Account Stolen and Support Hasn’t Responded

Murat
Steam
17

About 8 hours ago, I completely lost access to my Steam account. After receiving multiple verification codes sent to my Gmail accounts one after another, I tried to log in and discovered that both my phone number and registered email address had been changed. I am now completely locked out of my account and unable to access it in any way.

My account had a high Steam level, as well as games that are important to me like PUBG and CS:GO, along with valuable in-game items. Losing access to all of this and having my account fall into someone else’s hands has caused me serious harm.

I contacted Steam Support shortly afterward, but I have not received any response so far. I want my account to be reviewed for security issues and returned to me as soon as possible, and I expect my losses to be addressed.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Recently I get warning e-mails from Steam about attempts to change my account details. What to do if my account got hacked?

61 Complaint

My Steam account got hacked, and I'm struggling to recover it. What should I do?

87 Complaint

Similar Complaints

My Steam Account Was Hacked, and I Can’t Recover It

Muhammethan
Steam
40

My Steam account has been hacked. The password and email associated with my account were changed, and now I’m not receiv...

I Think My Steam Account Was Hacked—All Info Was Changed

Mustafa
Steam
41

I strongly believe my Steam account has been hacked. I can no longer log in, and when I tried to reset my password, I di...

Unable to Access My Steam Account After Changing Phone and Number

Duygu
Steam
28

I can’t log into my Steam account after changing my phone and phone number. I know my password, and the email associated...

My Steam Account Was Stolen I Cannot Recover It

Enes
Steam
70

I am absolutely furious and desperate! My Steam account has been stolen, and I can't even submit a support request becau...