I purchased a Stanley thermos in April, but it started leaking shortly after. Following their instructions, I filled out a warranty claim form on the Kutup Ayısı website and received confirmation that my claim was approved. They asked me to send the product via cargo, which I did immediately.
However, it’s been weeks, and I’ve received no updates. I’ve called Kutup Ayısı multiple times, but I can’t get through to anyone—the line places me on hold and then directs me to leave a message, only to inform me the mailbox is full before disconnecting. I also sent emails but have not received any response.
Stanley products are marketed as having a lifetime guarantee, but my thermos is now missing, and I feel completely abandoned by their customer service. I need immediate clarification about the status of my product and a resolution for this frustrating experience.
I purchased a Stanley thermos 2-3 years ago, and it has started losing heat retention. When I bought the product, I registered it for warranty through Kutup Ayısı, as instructed. I reported the issue to Kutup Ayısı, but my warranty claim was rejected without any justification. When I sought clarifi...
I submitted my Stanley thermos for warranty service and they confirmed its acceptance. They requested my address and phone number, to which I promptly provided. Unfortunately, despite the passage of time, my thermos remains missing and I have not received any communication regarding it. I've attempt...
I purchased a Stanley thermos in October, but it developed an insulation issue. Since it was under warranty, I emailed Kutup Ayısı and sent the thermos to the address they provided on November 4. However, I have not received my thermos back, nor have I been given any updates since then. Attempts to...
I sent my Stanley thermos for return/exchange/repair due to a lid issue, but after 2.5 months, I still have no update. I shipped the item on December 3rd, and on December 20th, I received a message stating that it had been received. However, on Kutupayısı's website, my order status still says "await...
On December 29, I purchased a Stanley thermos from Kutup Ayısı. Due to heat retention issues, I returned it for inspection. The company acknowledged the defect and assured me that a replacement would be sent as soon as possible. It has now been three weeks, and I have received nothing. Worse, I am ...
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