I was a passenger on Southwind Airlines on February 4, 2025. Upon arrival at Antalya Airport, I was shocked to learn that three of my bags were missing. A lost baggage report was filed at the airport. Later, two of the missing bags were eventually located and returned to me through Antalya Airport. However, one of my bags is still missing and has not been recovered.
Since then, I have repeatedly contacted Southwind Airlines via email, but I have received no reply. I also attempted to reach customer service by phone, but no one has been helpful in resolving this issue. The complete lack of communication and support has left me extremely frustrated and disappointed.
I demand that my missing bag be located and delivered to me immediately. Furthermore, I expect Southwind Airlines to take responsibility for this negligence and improve its customer service so that other passengers do not suffer the same way. At this point, I can honestly say that choosing Southwind Airlines has been a regrettable experience.
On February 23, 2025, at 01:40, I traveled with Southwind Airlines from Medina to Antalya. Upon landing, we were informed by airport staff that our group’s baggage had not arrived with the flight. This was extremely disappointing news, as we had just returned from Umrah. A report was filed at the a...
On February 21, 2025, I traveled with Southwind Airlines from Medina Airport to Istanbul Airport. Although the scheduled departure was 16:00, the flight departed at 17:24 after a long delay, during which we were kept waiting both inside the airport and onboard the plane. Despite this extended waitin...
On February 21, 2025, at 08:15, I flew with Southwind Airlines from Medina to Konya. During check-in, luggage was neither properly weighed nor tagged, and as a result, while I arrived in Konya, my bags apparently remained in Medina. This has left me waiting for my belongings for over 15 days, while ...
On Monday, February 3, 2025, I was scheduled to fly with Southwind Airlines on flight 2S 6116, departing at 19:35 from Ankara Esenboğa Airport to Medina Prince Abdulaziz Airport. Unfortunately, the flight was delayed by more than 4 hours, causing significant disruption and inconvenience for all pass...
On June 17, 2025, I traveled with Southwind Airlines from Jeddah (Cidde) Airport to Çanakkale Airport. The scheduled departure was 23:40, but the flight departed at 01:02 after a delay. Despite this delay, our luggage was not loaded onto the plane. We only discovered this upon arrival in Çanakkale, ...
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