On February 21, 2025, I traveled with Southwind Airlines from Medina Airport to Istanbul Airport. Although the scheduled departure was 16:00, the flight departed at 17:24 after a long delay, during which we were kept waiting both inside the airport and onboard the plane. Despite this extended waiting period, our luggage was never loaded onto the aircraft. When we arrived in Istanbul, I waited nearly two hours at the baggage carousel, only to be informed by airport staff at the last moment that my suitcases had been left behind in Medina. As of March 2, 2025—nine days later—my luggage has still not been delivered, and I have no clear information about its status. This negligence has caused serious distress and inconvenience, as my belongings remain unaccounted for. Furthermore, I must point out that Ehem Turizm, the agency that organized our Umrah trip, also failed to take responsibility for either us or our belongings throughout this ordeal. Both Southwind Airlines and Ehem Turizm are responsible for this unacceptable situation, and I demand that my luggage be located and delivered to me immediately, along with proper accountability for the hardship I have endured.
On June 17, 2025, I traveled with Southwind Airlines from Jeddah (Cidde) Airport to Çanakkale Airport. The scheduled departure was 23:40, but the flight departed at 01:02 after a delay. Despite this delay, our luggage was not loaded onto the plane. We only discovered this upon arrival in Çanakkale, ...
On February 23, 2025, at 01:40, I traveled with Southwind Airlines from Medina to Antalya. Upon landing, we were informed by airport staff that our group’s baggage had not arrived with the flight. This was extremely disappointing news, as we had just returned from Umrah. A report was filed at the a...
On February 21, 2025, at 08:15, I flew with Southwind Airlines from Medina to Konya. During check-in, luggage was neither properly weighed nor tagged, and as a result, while I arrived in Konya, my bags apparently remained in Medina. This has left me waiting for my belongings for over 15 days, while ...
I was a passenger on Southwind Airlines on February 4, 2025. Upon arrival at Antalya Airport, I was shocked to learn that three of my bags were missing. A lost baggage report was filed at the airport. Later, two of the missing bags were eventually located and returned to me through Antalya Airport. ...
On Monday, February 3, 2025, I was scheduled to fly with Southwind Airlines on flight 2S 6116, departing at 19:35 from Ankara Esenboğa Airport to Medina Prince Abdulaziz Airport. Unfortunately, the flight was delayed by more than 4 hours, causing significant disruption and inconvenience for all pass...
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