Skyscanner redirected me to an OTA that canceled my ticket, how can I recover my money?

If Skyscanner redirected you to an OTA that later canceled your ticket and you want to recover your money;

Contact the OTA (online travel agency) and Skyscanner with a clear escalation;

• State that you booked via a Skyscanner redirect and the OTA canceled your ticket
• Provide your Skyscanner search details, OTA booking reference, airline, route, travel dates, and cancellation date
• Confirm whether your card/account was charged and the amount debited
• Attach screenshots/emails showing the cancellation and payment confirmation

Ask them to;

• Confirm who canceled the ticket (OTA, airline, or system error)
• Explain the exact reason for the cancellation
• Process a full refund immediately if the ticket was canceled without your request
• Provide a clear refund method and timeline (card, wallet, original payment method)

If they respond with vague reasons like “supplier issue,” “fare problem,” or “system error”;

• Ask for written proof of the cancellation reason
• Request confirmation that the fare rules do not allow them to keep your money
• Ask for the refund reference/ARN once processed

If the refund is delayed or support stops responding;

• Save all booking emails, payment proofs, screenshots, and chat logs
• File a complaint on Xolvie to report an OTA cancellation after Skyscanner redirect and seek help recovering your funds