On January 8, 2025, I searched for Ankara-Jeddah flights on the Skyscanner app and was directed to Tickets.com.tr, where I purchased two tickets for ₺5464.98. A few hours later, I received an email stating:
"Thank you for booking with reference number 5M9117GM. Unfortunately, the airline has removed the reserved seats. Despite our agents' efforts, no seats are available in the same class."
I immediately requested a refund and was informed that the refund process had been initiated and would be credited to my card within 1-2 business days. However, after two days, I contacted my bank, only to learn that no refund request had been initiated by the company.
For the past 3-4 days, I’ve been calling Tickets.com.tr’s customer service, and each time, they assure me the refund will be processed “today,” yet nothing has been received.
I demand that Tickets.com.tr resolve this issue immediately, process my refund without further delay, and provide clear communication about the status. This unprofessional behavior and lack of transparency are unacceptable.
On June 25th, I booked a flight through Tickets.com.tr after being redirected from Skyscanner, thinking I had found a cheap deal. I paid the listed price without issue, but soon after, I came across numerous online complaints about this agency. Concerned, I checked my flight on the airline’s officia...
On October 3, 2025, I purchased a ticket for the Ankara–Baku flight operated by Azel Airlines through the Skyscanner app. My reservation number was SQERB29J, and I paid ₺8,356 for the ticket. However, when I arrived at the airport, I was informed that my ticket had been canceled without any prior no...
I purchased a flight ticket from Tickets.com.tr, and shortly after, I received an email stating: "Dear Customer, your flight reservation has been made, and the ticketing process is ongoing." However, my ticket has still not been sent to me, even though the payment was processed. I booked this tick...
I bought a ticket with reservation code WM8BDF through Skyscanner, which took me to the Turkish Airlines website. It was about 3:00 in the morning. Oops, I accidentally picked January 11, 2024, as the departure date instead of January 12, 2024. Also, they mentioned that the ticket couldn't be chang...
I bought a round-trip flight from Ankara to Belgrade on November 6, 2023. Even though I purchased the ticket on Skyscanner, the payment took me to the ticket.com.tr website. I trusted Skyscanner's reputation, so I went ahead with the transaction and made the purchase. On December 5th, I found out t...
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