I Demand Skyscanner Fix Gotogate's Unauthorized Flight Change

May 30 8:53 AM

I purchased a ticket for a June 10 Ankara–Jeddah flight through the agency Gotogate, which I was directed to via the Skyscanner app. The direct flight I booked was later canceled. Even though there was a direct flight from Ankara to Jeddah that same day at 2:45 PM, they tried to notify me and get my approval, but despite the fact that I did not agree to it, they rebooked me onto a connecting flight instead, and I'm now dealing with the fallout of this.
Throughout this process, I contacted Gotogate customer service multiple times, but I haven't been able to get anywhere. I purchased this ticket trusting the Skyscanner app, so I expect Skyscanner to take ownership of this problem and resolve it.
My request is to be moved to the same-day direct flight from Ankara to Jeddah at 2:45 PM on June 10, using my existing reservation. My reservation number is 1123351065. I need an urgent response on this matter, and I want this problem resolved.

Comments

Similar Complaints

Skyscanner Refund Delay for Cancelled Ankara-Jeddah Flight

January 14, 2025 4:33 PM38

On January 8, 2025, I searched for Ankara-Jeddah flights on the Skyscanner app and was directed to Tickets.com.tr, where...

Skyscanner Double Flight Cancellations

March 17, 2024 12:58 AM57

Hello everyone, I purchased a ticket through Gotogate, a partner of Skyscanner, for ₺75,000. Shortly after, I was inform...

Skyscanner Double Flight Cancellations
Skyscanner Double Flight Cancellations

GO to Gate Ignored My Paid Name Change Request for Etihad Flight

October 17, 2025 5:05 PM40

I purchased a flight ticket with booking number 1080-878-949 through GO to Gate for an Etihad Airways flight. I requeste...

1

Skyscanner Refused to Reschedule Turkish Airlines Ticket

January 9, 2024 5:56 PM46

I bought a ticket with reservation code WM8BDF through Skyscanner, which took me to the Turkish Airlines website. It was...