I booked a round-trip flight from Çukurova to Bangkok for November 3, 2025 (departure) and November 11, 2025 (return) through Skyscanner, using Kiwi as the provider. My reservation number is 685664903. I paid approximately $1,321 by credit card. My tickets were sent to me by email, but they do not appear in the Kiwi app at all, and there is no option in the app to manually add them. Because of this, I am unable to cancel my ticket through the app.
This issue has been ongoing for two weeks. When I try to contact customer service, they tell me that I should have an existing reservation in the system, yet I clearly have the tickets that were emailed to me. I request that both Skyscanner and Kiwi resolve this issue and that my ticket be canceled and refunded as soon as possible.
On October 4, 2025, via Skyscanner and using Kiwi.com as the agent, I booked flight ticket number 684597127 for Cambodia (for October 17). The payment of $919 was made by credit card. On October 6, due to compulsory reasons, I requested a cancellation. My cancellation was accepted with a fee of 30 E...
My Wizz Air tickets, with order numbers 1009-214-726 and 1017-568-072, were canceled by the airline. I purchased these tickets with a cancellation guarantee and have been fighting for a refund for over a month. During my numerous conversations with Skyscanner customer representatives, I have been to...
On October 3, 2025, I purchased a ticket for the Ankara–Baku flight operated by Azel Airlines through the Skyscanner app. My reservation number was SQERB29J, and I paid ₺8,356 for the ticket. However, when I arrived at the airport, I was informed that my ticket had been canceled without any prior no...
I have been a loyal Skyscanner customer for 5 years. On January 11, 2025, I purchased a ticket for a Turkmenistan Airlines flight from Istanbul to Bangkok departing at 07:20 AM. I paid ₺9637.77 using my Visa card (Transaction ID: 9865629). However, I never received any confirmation or ticket details...
On the evening of May 16, I purchased a flight ticket through Skyscanner for a Philippines AirAsia flight from Manila to Tagbilaran. The payment went through successfully, and the amount was deducted from my account. However, I never received any confirmation email—no ticket, no booking reference, n...
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