On October 4, 2025, via Skyscanner and using Kiwi.com as the agent, I booked flight ticket number 684597127 for Cambodia (for October 17). The payment of $919 was made by credit card. On October 6, due to compulsory reasons, I requested a cancellation. My cancellation was accepted with a fee of 30 EUR and I received a written confirmation.
However it has been three weeks and no refund has been processed and I have not been given any update. I have contacted Kiwi.com customer service twice, but I keep receiving automated replies with only “We are waiting for Etihad Airways to respond,” and no clear explanation.
I request that my full refund—or, if necessary, at least partial refund or Kiwi flight credits—be credited immediately. Holding my funds this long without transparent communication has caused me considerable inconvenience. I ask for the issue to be resolved urgently.
I booked a round-trip flight from Çukurova to Bangkok for November 3, 2025 (departure) and November 11, 2025 (return) through Skyscanner, using Kiwi as the provider. My reservation number is 685664903. I paid approximately $1,321 by credit card. My tickets were sent to me by email, but they do not a...
I have been a loyal Skyscanner customer for 5 years. On January 11, 2025, I purchased a ticket for a Turkmenistan Airlines flight from Istanbul to Bangkok departing at 07:20 AM. I paid ₺9637.77 using my Visa card (Transaction ID: 9865629). However, I never received any confirmation or ticket details...
I was charged on my card for a hotel or flight reservation made through a Skyscanner-linked provider, but I never received any confirmation email, booking number, or itinerary. I tried every method to contact the company—submitted multiple support tickets, double-checked my email folders repeatedly,...
I purchased a flight ticket with booking number 1080-878-949 through GO to Gate for an Etihad Airways flight. I requested a surname correction on my ticket, and I was charged an additional ₺6,000 for the change, which I paid. However, 15 days have passed, and the correction has still not been made. ...
On September 8, 2025, at 19:30, I purchased a Turkish Airlines flight ticket through Skyscanner, with the payment processed by Iyzico. However, without my permission or knowledge, my card details were later compromised. On September 11 and 13, 2025, unauthorized charges totaling ₺2,834 were made und...
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