Skyscanner And Aunty Betty Scam

I purchased a flight ticket through Skyscanner from the third-party agency Aunt Betty for travel from Canberra to Sydney and then from Sydney to Doha and on to Samsun Çarşamba on 22 April. The booking was confirmed, and I travelled from Canberra to Sydney on the 22nd to catch my flight, incurring fuel costs and spending the whole day in Sydney in preparation for this journey. When I arrived at the airport and was waiting in line to check in, the check‑in agent told me she could not find my booking details and directed me to the service desk. At the service desk, I was told to contact Aunt Betty. Only after I managed to get in touch with Aunt Betty did I find out that my flight had been cancelled; I had received no notification at all beforehand. They sent me a cancellation email only after the plane had already taken off, which meant the information came far too late to be of any use. While I was trying to resolve this at the airport, I called Aunt Betty and was kept on hold for about 1 hour and 45 minutes. During this time, the gate closed, and I was unable to board the plane. On top of that, they hung up on me twice, which made the whole situation even more stressful and time‑consuming. As a result, I lost not only my travel opportunity but also my time and the costs I had already incurred to get to Sydney. Following this, I was informed that I would receive a refund, which is supposed to be processed within 12 weeks. I am not satisfied with only receiving a refund, because this does not cover the inconvenience, the time lost and the extra expenses I had to bear for fuel and spending the day in Sydney for a flight that I was not informed was cancelled. In addition, my experiences with Aunt Betty’s customer service have been very disappointing. On more than one occasion, they have put me on very long holds and even hung up on me twice, which feels like an attempt to make me give up, and during conversations, they have repeatedly blamed other parties instead of taking responsibility for failing to notify me and for the poor handling of my case. I am requesting compensation beyond the refund to cover my additional costs, such as fuel for travelling between Canberra and Sydney, the extra expenses I incurred while spending the day in Sydney, and the inconvenience and time lost caused by the lack of notification and inadequate customer service.