On October 3, 2025, I purchased a ticket for the Ankara–Baku flight operated by Azel Airlines through the Skyscanner app. My reservation number was SQERB29J, and I paid ₺8,356 for the ticket. However, when I arrived at the airport, I was informed that my ticket had been canceled without any prior notice or explanation.
When I contacted Azel Airlines, I was told that my ticket did not appear in their system and no solution was offered to resolve the situation.
To continue my travel plans, I had no choice but to purchase a new connecting flight on the same day for ₺21,600, which was significantly more expensive and took much longer. This caused me serious financial loss and emotional distress.
It is completely unacceptable that I received no notification, explanation, or assistance throughout this process. I request a full refund of the ₺8,356 I paid for the canceled ticket and an official statement clarifying how such a situation occurred.
On January 8, 2025, I searched for Ankara-Jeddah flights on the Skyscanner app and was directed to Tickets.com.tr, where I purchased two tickets for ₺5464.98. A few hours later, I received an email stating: "Thank you for booking with reference number 5M9117GM. Unfortunately, the airline has remove...
On September 8, 2025, at 19:30, I purchased a Turkish Airlines flight ticket through Skyscanner, with the payment processed by Iyzico. However, without my permission or knowledge, my card details were later compromised. On September 11 and 13, 2025, unauthorized charges totaling ₺2,834 were made und...
I bought a round-trip flight from Ankara to Belgrade on November 6, 2023. Even though I purchased the ticket on Skyscanner, the payment took me to the ticket.com.tr website. I trusted Skyscanner's reputation, so I went ahead with the transaction and made the purchase. On December 5th, I found out t...
I have been a loyal Skyscanner customer for 5 years. On January 11, 2025, I purchased a ticket for a Turkmenistan Airlines flight from Istanbul to Bangkok departing at 07:20 AM. I paid ₺9637.77 using my Visa card (Transaction ID: 9865629). However, I never received any confirmation or ticket details...
I bought a ticket with reservation code WM8BDF through Skyscanner, which took me to the Turkish Airlines website. It was about 3:00 in the morning. Oops, I accidentally picked January 11, 2024, as the departure date instead of January 12, 2024. Also, they mentioned that the ticket couldn't be chang...
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