eDreams Charged My Card an Extra $42
On August 11, while searching for a flight ticket through Skyscanner, I was redirected to a company called eDreams. The total ticket price displayed on the eDreams website was approximately $122, and I approved this amount and completed the payment process.
After completing the payment, I checked my card transactions and saw that I had been charged approximately $165 instead of the approximately $122 I had approved. In other words, I was charged approximately $42 more than the amount I had authorized. The amount charged to my card was even higher than the price displayed on eDreams’ own website.
I tried to contact eDreams by phone, but I could not find a customer service center or phone number that I could actually reach, so I was unable to report the issue to them. Being redirected through Skyscanner and then being charged a different amount, combined with eDreams’ lack of transparency regarding the additional charge, has caused me serious financial hardship.
I request that the entire excess amount charged above the approximately $122 I approved be refunded to my card and that I receive a written explanation regarding this transaction.
