Argus Car Hire Refused My Rental After I Declined Extra Coverage

I rented a car from Argus Car Hire through Skyscanner, with the pickup location at Sabiha Gökçen Airport. When I went to pick up the car on July 27, 2026, the staff there told me that they wanted to sell me an additional package, even though I had a confirmed reservation and had already paid for the rental in advance. When I told them that I did not want this additional package, they made the process difficult and ultimately refused to provide me with the car.

When they refused to provide the vehicle and we were forced to cancel the rental, they verbally told me that 10% would be deducted from the total amount of £302.08 and that the remaining balance would be refunded. However, they did not provide me with any written documentation, and no refund was subsequently credited to my account.

I request that the inconvenience I experienced due to both being denied the rental and not receiving the refund that was promised to me be resolved. I also request a full refund of the £302.08 I paid, without any unjustified deduction.