I actively use the Skyscanner app both on my iPhone and on my computer. I travel often and regularly plan trips to different parts of the world, and I search for flights almost every week for different dates and routes. However, because of an ongoing issue that has been happening for a long time, I feel seriously misled.
When I search for ticket prices for any destination in the app, the price I see on the first screen does not match the price I see on the next screen. On top of that, when I’m redirected to the airline or booking company’s page, I see a completely different price there as well. In other words, I end up seeing three different prices in a row for the exact same flight. This is both damaging to trust and puts me in a difficult position financially and emotionally when I’m trying to plan travel.
I am requesting that Skyscanner identify and fix the technical issue causing these price inconsistencies as soon as possible, that users not be put at a disadvantage this way, and that the prices shown in the app and on the website be consistent and transparent at every step of the booking process.
On January 2, 2026, while browsing flight tickets on the Skyscanner website for a Turkish Airlines Trabzon–Istanbul flight dated February 5, 2026, I saw a discounted price of approximately $15 displayed on the screen. However, the moment I clicked on this ticket, the price suddenly increased to arou...
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I was charged on my card for a hotel or flight reservation made through a Skyscanner-linked provider, but I never received any confirmation email, booking number, or itinerary. I tried every method to contact the company—submitted multiple support tickets, double-checked my email folders repeatedly,...
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I am absolutely furious with Skyscanner and Turna.com! I found a flight to Cologne, Germany, on Skyscanner, which redirected me to Turna.com. I meticulously filled in all my details, including passport information, ID, and credit card details, but when I got to the payment step, the system threw an ...
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