I purchased a flight ticket with booking number 1080-878-949 through GO to Gate for an Etihad Airways flight. I requested a surname correction on my ticket, and I was charged an additional ₺6,000 for the change, which I paid. However, 15 days have passed, and the correction has still not been made.
I have contacted GO to Gate customer service multiple times. They told me the process was ongoing but could not provide a clear timeline. My ticket is still active, and my travel date is approaching. I request that the name correction be completed immediately or that my issue be properly resolved. I made this booking directly on the GO to Gate website via a Skyscanner referral.
I also reached out to Etihad Airways. The airline informed me that the travel agency contacted them with a 10-day delay and that no formal request has been submitted yet. I am asking for this issue to be resolved urgently and for GO to Gate to provide a clear solution to the inconvenience I’ve experienced.
On January 8, 2025, I searched for Ankara-Jeddah flights on the Skyscanner app and was directed to Tickets.com.tr, where I purchased two tickets for ₺5464.98. A few hours later, I received an email stating: "Thank you for booking with reference number 5M9117GM. Unfortunately, the airline has remove...
On October 4, 2025, via Skyscanner and using Kiwi.com as the agent, I booked flight ticket number 684597127 for Cambodia (for October 17). The payment of $919 was made by credit card. On October 6, due to compulsory reasons, I requested a cancellation. My cancellation was accepted with a fee of 30 E...
Hello everyone, I purchased a ticket through Gotogate, a partner of Skyscanner, for ₺75,000. Shortly after, I was informed that the ticket had been canceled. I can't fathom the reason behind it. Immediately, we made another attempt to book and successfully secured another ticket via Mytrip.com, this...
My flight with Air Serbia got canceled out of nowhere, and the middleman agency, Gotogate, is taking forever to process my refund. There ain't no customer service rep available even on the search site, Skyscanner. When I called Gotogate, they informed me that the request had been sent to Air Serbia,...
I purchased a flight ticket from Tickets.com.tr, and shortly after, I received an email stating: "Dear Customer, your flight reservation has been made, and the ticketing process is ongoing." However, my ticket has still not been sent to me, even though the payment was processed. I booked this tick...
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