On September 8, 2025, at 19:30, I purchased a Turkish Airlines flight ticket through Skyscanner, with the payment processed by Iyzico. However, without my permission or knowledge, my card details were later compromised. On September 11 and 13, 2025, unauthorized charges totaling ₺2,834 were made under the name of Moov Dijital, a rent-a-car company.
As soon as I detected this, I immediately contacted both my bank and Iyzico, canceled my card, and filed disputes for the fraudulent charges. Unfortunately, I was unable to reach Skyscanner customer service.
This experience left me deeply disappointed. I trusted Skyscanner as a major and reliable platform, but being redirected to a partner with potential security vulnerabilities has completely shaken my confidence.
I hold Skyscanner responsible for redirecting me to this transaction and request:
A full refund of the unauthorized charges.
Stronger security measures to prevent such incidents from happening again.
The email I used for the booking is s*******@gmail.com,** and my order number is rvcıdl.676 310 646. The purchase was made from Diyarbakır.
I have been a loyal Skyscanner customer for 5 years. On January 11, 2025, I purchased a ticket for a Turkmenistan Airlines flight from Istanbul to Bangkok departing at 07:20 AM. I paid ₺9637.77 using my Visa card (Transaction ID: 9865629). However, I never received any confirmation or ticket details...
On October 3, 2025, I purchased a ticket for the Ankara–Baku flight operated by Azel Airlines through the Skyscanner app. My reservation number was SQERB29J, and I paid ₺8,356 for the ticket. However, when I arrived at the airport, I was informed that my ticket had been canceled without any prior no...
I have been a customer of the Skyscanner website for 5 years. My name is İ*** G***. On 11.01.2025 at 07:20, I purchased a ticket for a Turkmenistan Airlines flight from İstanbul to Bangkok through the Skyscanner website using my Visa card (provision transaction number 9865629) and paid ₺9637.77. How...
On January 8, 2025, I searched for Ankara-Jeddah flights on the Skyscanner app and was directed to Tickets.com.tr, where I purchased two tickets for ₺5464.98. A few hours later, I received an email stating: "Thank you for booking with reference number 5M9117GM. Unfortunately, the airline has remove...
I bought a round-trip flight from Ankara to Belgrade on November 6, 2023. Even though I purchased the ticket on Skyscanner, the payment took me to the ticket.com.tr website. I trusted Skyscanner's reputation, so I went ahead with the transaction and made the purchase. On December 5th, I found out t...
Comments