Kiwi.com Refund Delayed After Flight Cancellation

I purchased a ticket for an Istanbul–Tivat flight on August 31 with Air Montenegro through Kiwi.com after being redirected there from Skyscanner. I canceled this ticket through Kiwi.com on July 28, and I was informed that I would receive a refund within 14 days.

As of today, nearly a month has passed, but I still have not received any refund in my account. Despite contacting Kiwi.com customer service repeatedly, I have not received any concrete resolution. Customer service only gives general responses such as “we are putting pressure on the airline,” but there has been no actual progress with the refund process, and the money still has not reached me. The cancellation and refund status are also clearly shown in the transaction tracking section of my account, yet the refund has not been credited to me.

I purchased this ticket with the last of my money, and I am currently in a very difficult financial situation and unable to return from where I am. My reservation code is 12DHPB. I canceled this ticket on time, and I urgently request that the full refund be processed and paid to me as soon as possible without any further delay.