eDreams Prime Unauthorized Charges After Cancellation

While trying to purchase a flight ticket through Skyscanner, I was redirected to the eDreams website. I purchased the ticket on July 15, 2026. During the purchase process, I was required to accept an eDreams Prime membership, leaving me with no real choice but to agree to it.

Although I canceled my Prime membership voluntarily on July 18, 2025, I was charged again in the following months. I paid a total of approximately $16, and on August 24, 2026, another charge of approximately $8 was made for eDreams Prime. Despite the membership having been canceled, these amounts were taken from my account without my authorization or knowledge.

When we try to contact eDreams, we cannot reach anyone or receive meaningful support through a call center or any clear customer service channel. I believe this amounts to an unfair financial practice, and I have seen that many other people have reportedly experienced similar unauthorized charges.

I request a full refund of the approximately $16 that was charged for this membership after I canceled it, and I demand that these unauthorized charges stop immediately. I also request that this mandatory and potentially misleading membership practice, as well as the lack of an accessible customer service channel, be investigated and that appropriate action be taken.