Skechers, after 3 months, responded to the complaint about the shoe that split at the sole with: "Dear customer, after examining your product with request turkey number 11-4434, we could not find any manufacturing defect. We regret to inform you that we cannot respond positively to your request." How can the sole splitting as shown in the attached image be considered user error? You pay so much money, and then the company...How can a sole literally splitting in two be considered user error? It's absolutely absurd. For a brand that positions itself as a leader in comfort and quality, this is completely unacceptable. I invested a significant amount of money in these shoes, expecting a product that would last longer than three months. Instead, I've been met with indifference and a refusal to take responsibility for their faulty product.
I’m extremely disappointed with how Skechers handled my defective shoe complaint. Just two months after purchasing my Skechers shoes, I noticed visible splitting in the soles. This wasn’t due to rough use—I wear my shoes responsibly, and I expected better durability from a brand that charges premium...
I purchased a pair of men's shoes from Skechers, and after only 2 months, both shoes started splitting along the same patterned area. It’s clearly a structural issue, but when I contacted the store to request a return or exchange, I was met with rejection. Their official response was: “Following in...
I purchased a pair of Skechers shoes, expecting durability and comfort. However, after just two months of use, they tore apart. When I contacted customer service, they blamed me for "user error" and refused to take responsibility. Is this really a user issue, or is it poor-quality manufacturing? A ...
The shoes I bought from the Skechers website developed identical tears on the lining near the bottom heel area of both shoes within about three months. The tears are symmetrical, and there’s no sign of crushing, breaking, or any pressure marks on the heels. The damage is on the sole and side areas, ...
I purchased a pair of Skechers shoes directly from the company's official website, expecting quality and durability. However, within just three months, the soles completely fell apart—they are in pieces! When I reached out to Skechers for assistance, I was met with zero support. Instead of taking r...
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