Skechers Refused to Replace My Shoes With Torn Heel Linings
The shoes I bought from the Skechers website developed identical tears on the lining near the bottom heel area of both shoes within about three months. The tears are symmetrical, and there’s no sign of crushing, breaking, or any pressure marks on the heels. The damage is on the sole and side areas, not from misuse. It's clearly a manufacturing defect. Once the lining tore, the sole lost its comfort, and walking became difficult. I submitted a complaint to the company, but their inspection process only allows uploading photos online. Based on just the photos, they concluded it was user error and rejected my request. A product sold at such a high price became useless in three months, and the company refuses to take responsibility. The quality is poor, the brand failed to properly inspect the product, and I’m very dissatisfied.
Dear Skechers representative, you have written an automatic reply to my complaint here and in the email you sent to my address, your expert team stated that after examining the photos, the product was not defective in production but was due to user error. I have a few questions I want to ask you. Since you have determined that the product reached this condition due to consumer error, I expect you to specify the reason as well, for example: - Did the consumer wear ribbed socks, since the lining of both shoes is torn symmetrically near the sole and not from the back but from the side of the foot? - Did the consumer step on the shoes like a ruffian, and is that why only the lining is torn when there is no crease or anything else? - Did the consumer wash the shoes at 80 degrees and that's why they are torn? After all, your expert team who can understand everything from a photo should have figured this out too. - Did the consumer get bored and cut the shoes with a knife, for example, etc. etc. I expect concrete and precise answers from you; I do not accept the vague response of such an expert team. Also, let me point out the most interesting issue: while you were able to respond to my complaint on the Sikayetvar site on the same day and also reply to my email address, why have you not submitted the defense requested from you for a month after my application to the Consumer Arbitration Committee? You know you are guilty, you know I will get my money back no matter what, are you extending the process to the end just to make the money worthless? Or, why wouldn't your expert team, who can solve everything from a photo, prepare a defense in a month, right?
