I applied for a Switzerland Schengen tourist visa through VFS Global Ankara and would like to formally report serious systemic and technical issues I experienced during the appointment booking process. After being placed on the waiting list for two days, I received an email stating that I could book an appointment within a 24‑hour window. When I tried to do this via the VFS Global Switzerland website, I realized that it is not possible to see available appointment slots without first completing a detailed form. Applicants are required to enter fixed travel dates, accommodation details, and other trip information before they can even view appointment availability. I planned my trip for April and filled out the form according to those dates, only to see, after submitting everything, that no appointment slots were available until after that period. This system forces applicants to lock in travel plans without having basic visibility of appointment dates, which makes the process unreliable and inefficient. In addition to this structural problem, the website has very serious technical flaws. The form must be completed within 30 minutes due to security rules, yet the address fields do not accept spaces or special characters such as “/”. When I tried to enter my address properly, the page repeatedly froze. I was only able to complete the form after clearing my cache multiple times, opening a private browser session, and entering my address in an unnatural format without proper characters. These technical issues seriously damage usability and make an already stressful visa process unnecessarily complicated. I will provide screenshots that clearly show these problems, and I intend to present this complaint also to the relevant authorities in both Switzerland and Türkiye. As a paid service provider in visa procedures, VFS Global is expected to offer a transparent, reliable, and technically sound system that meets basic quality standards. I request an official explanation as to how such a flawed appointment logic and unstable technical infrastructure can be in use, and I expect a formal apology for the time wasted and the difficulty caused by this process. My name is Ahmet Furkan Can, and my application number is CHE69761465539.
I registered on the waiting list of VFS Global Turkey for a Switzerland visa at the Istanbul center and have been waiting for more than a month without receiving any concrete information about my appointment date. I applied on 2 November with the intention of visiting Switzerland, and my trip is sch...
I have been trying to get an online appointment for a short-term tourist Schengen visa for France via VFS Global Istanbul for about the last three months, but I constantly encounter system errors and cannot create an appointment. Almost every time I try, I receive a different warning and cannot comp...
For the past 4 months, I’ve been trying to book a tourist visa appointment through the VFS Global Netherlands website for the Ankara branch, but it’s impossible. There are no available slots, and I can’t even register on the waiting list for an appointment. I’ve been checking the website at all hour...
For months now, I’ve been trying to book a tourist multi-entry visa appointment for France through VFS Global’s Ankara system—and it’s been nothing but a nightmare. Almost every time I try to log in or check for available slots, I run into endless errors: “Not Found,” error 429, verification codes n...
I’ve been trying to book a France visa appointment through the VFS Global website, but it’s nearly impossible. Most of the time, I can’t even get to the appointment page—it either crashes, freezes, or gives constant error messages. And on the rare occasion I do manage to reach the page, it just says...
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