On July 29, 2023, we embarked on a Singapore Airlines flight from Phuket to Istanbul with a layover in Singapore. Upon arrival, our luggage was received in a damaged state. We promptly went to the Singapore Airlines office at Havaş airport to file an official complaint. Despite receiving documentation, our subsequent response stated that the damage was not covered. When we called for clarification, we were informed that no further action could be taken due to a timeframe exceeding a week since the flight.
Our brand-new Samsonite suitcase, purchased specifically for our honeymoon, now bears significant damage akin to a decade-old case. It's evident the suitcase was mishandled, despite clearly marking it as ""fragile."" I urgently seek a resolution for this situation and cannot accept the damaged suitcase, marred during its inaugural use.
I arrived in Istanbul from Phuket on July 29, 2023, with a layover in Singapore. My suitcase arrived at the airport damaged, much to my dismay. I went straight to the Singapore Airlines office at the airport to lodge a complaint. They handed us a document and told us where to go. A response arrived ...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
I had flight from Ankara-Istanbul to Kuala Lumpur and Jakarta-Istanbul-Ankara, with my Samsonite luggage at dates of 26 November 2023 and 1 December 2023. They were both 16-18 hours flights. My luggage is very damaged during return flight, but as I was very tired I did not have THY authorities kept ...
On December 1, 2023, I took flight TK057 from CKG to IST and transferred to flight TK2134 from IST to ESB. I traveled with my large Samsonite suitcase, which already had a small pre-existing damage (a 2-4 cm tear at the bottom). The journey took approximately 16-18 hours, and I traveled with a de...
On 01.09.2023, I took a connecting flight with your airline from Antalya to Adana. When I picked up my luggage at Adana airport, I noticed it was damaged. Despite informing the staff that I live in Antakya and cannot repair it, they insisted it could be fixed and filled out a form. I provided my fam...
Comments