I arrived in Istanbul from Phuket on July 29, 2023, with a layover in Singapore. My suitcase arrived at the airport damaged, much to my dismay. I went straight to the Singapore Airlines office at the airport to lodge a complaint. They handed us a document and told us where to go. A response arrived a few days later, stating that the damage would not be covered. We contacted them again, only to be told that it had been more than a week since the flight, making any action futile. It's confusing that our brand-new Samsonite suitcase, purchased for our honeymoon, looked like it had seen a decade of use. Despite the fact that the suitcase was labeled as fragile, it was clearly mishandled. I urgently request that this situation be resolved. I refuse to accept that my suitcase was damaged from the start.
On July 29, 2023, we embarked on a Singapore Airlines flight from Phuket to Istanbul with a layover in Singapore. Upon arrival, our luggage was received in a damaged state. We promptly went to the Singapore Airlines office at Havaş airport to file an official complaint. Despite receiving documentati...
My luggage was damaged during my return flight from Antalya to Istanbul on August 19, 2023. I promptly filed a report, and the following day, I filled out Turkish Airlines' online baggage irregularity form. They eventually asked for the baggage receipt, but I explained that there was none because I ...
On December 1, 2023, I took flight TK057 from CKG to IST and transferred to flight TK2134 from IST to ESB. I traveled with my large Samsonite suitcase, which already had a small pre-existing damage (a 2-4 cm tear at the bottom). The journey took approximately 16-18 hours, and I traveled with a de...
I had flight from Ankara-Istanbul to Kuala Lumpur and Jakarta-Istanbul-Ankara, with my Samsonite luggage at dates of 26 November 2023 and 1 December 2023. They were both 16-18 hours flights. My luggage is very damaged during return flight, but as I was very tired I did not have THY authorities kept ...
I flew with Turkish Airlines on 01.07.2023. After the flight, I found that my suitcase was damaged. I had bought the suitcase just one week before the flight, and it was brand new. I filed a report and filled out a form. In their response, they told me that I needed to get the suitcase repaired. I i...
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