Bersu

Member since January 2018

Complaints

Singapore Airlines Luggage Damage and Unresponsive Customer Service

August 31, 2023 10:27 AM85

I arrived in Istanbul from Phuket on July 29, 2023, with a layover in Singapore. My suitcase arrived at the airport dama...ged, much to my dismay. I went straight to the Singapore Airlines office at the airport to lodge a complaint. They handed us a document and told us where to go. A response arrived ...

Singapore Airlines Luggage Damage and Unresponsive Customer Service

No Compensation for Damaged Samsonite Baggage from Singapore Airlines

Bersu

Singapore Airlines

August 29, 2023 2:21 PM76

On July 29, 2023, we embarked on a Singapore Airlines flight from Phuket to Istanbul with a layover in Singapore. Upon a...rrival, our luggage was received in a damaged state. We promptly went to the Singapore Airlines office at Havaş airport to file an official complaint. Despite receiving documentati...