Singapore Airlines messed up my luggage and won’t respond — how can I get them to refund?

If Singapore Airlines messed up your luggage and won’t respond and you want them to refund/compensate you;

Contact Singapore Airlines and the relevant handling partners with a clear escalation;

• State that your luggage was mishandled or lost and you have not received a response
• Provide your flight number, booking reference (PNR), date of travel, origin/destination, and baggage tag numbers
• Clearly describe what happened (delayed, damaged, lost) and the monetary value of your loss
• Attach photos of the damaged luggage, receipts for lost items, your boarding pass, and previous complaint attempts (emails/tickets)

Ask them to;

• Confirm receipt of your complaint and provide a case/reference number
• Explain why they have not responded yet (processing delay, missing info)
• Compensate you according to their conditions of carriage and the Montreal Convention (delayed/damaged/lost baggage compensation)
• Refund out-of-pocket expenses you incurred (necessities due to delay) if applicable
• Provide a clear timeline for resolution and written confirmation of the refund/compensation

If Singapore Airlines continues to ignore you;

You might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution