On July 3, 2023, I took my car to the Mepa Peugeot service center because the windshield and glass were broken. From inside the car, it looked like I was looking through foggy glass because the windshield was blurry. This was a new and unexpected problem for me, since I've been driving for 25 years and never had a problem like this before. When I got there, a technician came up to me and asked if I had washed the car. I was surprised by the question, and I couldn't wait to hear what they had to say. I made sure I washed the car, but I didn't use a brush. After that, the technician laughed and said something about the foam. Even after showing them the problem again, they said it wasn't their fault, showing that they didn't really understand what was going on. They finally took me to the area where people wait and talked to someone who said they were an expert. I heard them talking from a distance, and when they came back, they told me that they had broken the glass by wiping it with a chemical, which meant that insurance wouldn't cover it. When I asked what tests were done to come to this conclusion, I was surprised to hear that their technician had the right eyesight and experience to come to this conclusion. I thought they were making fun of me. Even though the glass was broken and could have been sent back for warranty coverage, they insisted that it had a scratch on it. I looked at the supposed scratch and found that it was just dust, which is something that every car has. This whole thing was very upsetting because I felt laughed at and put down. It doesn't look good for the Peugeot brand to have people in these positions who aren't professional or knowledgable. I'll let the people who read this complaint decide how to understand this event. Every professional and expert I talked to about this matter agreed that my actions had nothing to do with the problems. I hope this complaint gets to Peugeot Turkey, and I'm looking forward to hearing back from someone in charge. If they think it's necessary, I'm willing to have my car go through a chemical test. Also, based on the advice I got, I think my insurance and traffic laws give me the right to a free glass replacement, which I would like to look into.
Hello. In January 2023, I purchased a Peugeot car from the authorized Peugeot Mepa service. I took my Peugeot, which I bought from an authorized Peugeot Mepa service in January 2023, to the service for a 15,000-km checkup and to have an automatic trunk opener put in. After that maintenance was done,...
The problems with my Peugeot 308 vehicle, which I bought in April 2023 with 0 km, are endless. A few months after I bought it, the steering wheel opened and the steering wheel was replaced. After a while, the rearview mirror broke down and they replaced the rearview mirror. Not long after, the inter...
Hello, in my 2024 Peugeot 2008 vehicle, which I recently purchased, a crack appeared on the windshield when the weather was hot and we turned on the air conditioning. I believe the windshield is made of two layers. There is a crack on the outer glass, but not on the inner glass. When we contacted th...
I want to share my experience and the difficulties I'm facing with the authorized service for my 2023 Peugeot 408. I bought my car about 2-2.5 months ago. On October 21, 2024, I was involved in an accident. The damage includes a 10 cm dent on the right front fender, minor damage to the right front b...
About a month ago, I had a minor accident. Mersin Peugeot Öğütler Otomotiv scheduled an appointment for two weeks later. I brought the car in, and within a week, they claimed it was ready. While the motor hood had been painted, there were 2-to 3 paint flaws. I refused to accept it in that condition ...
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