Dear Sir/Madam, On August 26, 2024, I visited your Renault Mais branch in Ankara and met with Sales Consultant S*** T***. However, I was extremely dissatisfied with his attitude and behavior. S*** T*** not only failed to provide sufficient information about the vehicles but also displayed a lack of interest and disregard for customer satisfaction. Following this negative experience, I attempted to contact him and your dealership by phone, but unfortunately, I did not receive any response. This situation has seriously shaken my confidence in your brand and negatively impacted my decision to purchase a vehicle from Renault. In order to regain my trust in your brand, I kindly request that you conduct the necessary investigations and take appropriate actions regarding S*** T***'s conduct. Additionally, I expect you to implement measures to ensure more prompt and effective responses to customer inquiries. I look forward to your feedback and appreciate your attention to this matter. Sincerely
Dear Sir/Madam, On January 6, 2024, my brand-new Renault Austral, purchased on November 2, 2023, experienced a critical breakdown at a mere 2800 km. Shockingly, the brake failed to engage, and warning indicators for brake, engine, ABS, and more flashed. Fortunately, due to my cautious speed, I was a...
On January 4, 2024, I purchased a Renault Austral vehicle from the Renault Hedef Zeytinburnu dealership. Despite being assured that the car would be delivered by January 24, 2024, I have yet to receive it as of February 21, 2024. There was no mention of any chronic issues with the car at the time of...
I just purchased a 2024 model Renault Austral with a disability exemption for my father from Renault Çanakkale Saruhan Otomotiv. After getting the car, I couldn't help but notice some obvious issues with the factory paint job. It's been a mere 2 weeks since the car was delivered, and it has only cov...
I own a Renault Zoe with license plate 07 BRU 018. On August 26, 2024, I took my car to the Antalya Renault Zamanlar service center for its 60,000 km maintenance and to fix an air conditioning issue. The service team informed me that the faulty A/C part would be replaced under warranty but needed to...
I bought a Renault Express car from the Cetas Renault Sultangazi branch on September 27, 2023. When I went to the branch on October 3, 2023, to pick up my vehicle, I noticed three issues when I checked it with the salesperson. I told them clearly that I couldn't accept the car in this condition. The...
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