Dear Sir/Madam, On August 26, 2024, I visited your Renault Mais branch in Ankara and met with Sales Consultant S*** T***. However, I was extremely dissatisfied with his attitude and behavior. S*** T*** not only failed to provide sufficient information about the vehicles but also displayed a lack of interest and disregard for customer satisfaction. Following this negative experience, I attempted to contact him and your dealership by phone, but unfortunately, I did not receive any response. This situation has seriously shaken my confidence in your brand and negatively impacted my decision to purchase a vehicle from Renault. In order to regain my trust in your brand, I kindly request that you conduct the necessary investigations and take appropriate actions regarding S*** T***'s conduct. Additionally, I expect you to implement measures to ensure more prompt and effective responses to customer inquiries. I look forward to your feedback and appreciate your attention to this matter. Sincerely
I have repeatedly informed Ankara and Istanbul Mais Renault dealerships that I want to purchase a 2023 Megane Sedan Joy, Comfort, or Touch package, but I have only been told to wait since December 2022. During a period of nearly 5 months, no progress has been made. I couldn't understand the situatio...
Dear Sir/Madam, On January 6, 2024, my brand-new Renault Austral, purchased on November 2, 2023, experienced a critical breakdown at a mere 2800 km. Shockingly, the brake failed to engage, and warning indicators for brake, engine, ABS, and more flashed. Fortunately, due to my cautious speed, I was a...
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