A "return" is the process of returning a purchased item to the seller or retailer, frequently due to issues like being unsatisfied with the product, receiving the wrong item, or a defect. The customer can use this procedure to ask for a refund or replacement for the item they bought.
You have the choice to return several different Shein orders at once. You can process multiple packages' returns simultaneously during the return window if their delivery intervals are less than 15 days. To keep within the return window, it is advised to process the returns separately if the delay between deliveries exceeds 15 days. It's important to understand that separate orders cannot have items returned in the same shipment. Furthermore, all original packaging must be used; however, if necessary, a new box may be chosen.
Related Complaints
SHEIN Order Quality Issues - No Free Return Label, Request For Refund

I placed an order with SHEIN on November 12, 2025, under the order number GSO1Q140S00TFG4, which included 4 bras. After receiving the items and trying them, I realized that I am not satisfied with the fabric and overall quality of the bras. They do not meet my expectations in terms of material and w...
Shein Return Policy Issue — Package Delivered by Cargox but Returns Not Accepted

On December 11, 2025, I received my Shein order, which included a sweatshirt and a t-shirt. My order number is GSO14A38S00X099. Unfortunately, the quality was far below my expectations—the fabric felt almost like plastic, and the items were made from extremely poor-quality material. For that reason,...
Shein Didn’t Disclose Self-Sent Return Policy and Refused to Cover Shipping

On October 2, 2025, I purchased a bag from Shein and decided to return it after it was delivered. However, during the return process, I was informed that the item had to be shipped internationally using the “self-sent” method. There was no mention of such a process or any extra shipping fee requirem...
Shein Return Process Confusing and Unclear for Wrong-Sized Product

I ordered a pair of 3XL pants from Shein, and they were delivered today to my address in Istanbul. My order number is GSO139473000J2X. Although the size I ordered was sent, the pants are extremely oversized — completely different from what was described — and they don’t fit me at all. The size discr...
Shein Customer Support Unhelpful as No Courier Accepts My Return

About a week ago, I placed an order on Shein totaling ₺3,000 for several blouses in different colors. The products were delivered, but since the sizes didn’t fit me, I decided to return them. I submitted a return request through the Shein app and carefully followed every step of the process. However...
I Face Overcharge and Return Shipping Cost Issue with Shein Dress Order

I recently purchased three dresses from Shein, with a total listed price of ₺1,200. However, I was charged ₺1,800 in total due to what Shein claimed were high tax deductions, meaning I ended up paying ₺600 more than expected. When I decided to return the items, I was informed that the return shippin...
I Face High Return Fee for Defective Shein Products
I recently placed an order on Shein worth ₺2,000, but several of the items arrived with poor stitching and some were even damaged or broken. Naturally, I decided to return them. However, when I initiated the return process, I was shocked to see that I would be charged ₺800 in return shipping fees. ...
My SHEIN Order Was Defective I Cannot Return It

I am absolutely outraged with SHEIN! Every single one of the 5 items I ordered was defective and poorly made. To make matters worse, the sizes were completely wrong. I paid ₺1,700 and received a package full of unusable junk. This is a total rip-off and a complete disappointment. When I tried to re...
My SHEIN Canceled Order Refund Is Missing

I am absolutely outraged with SHEIN! I ordered a dress through their app, but then decided it wasn't right for me and canceled the order. However, despite entering my card details for the purchase, it's been nearly two weeks since I canceled, and my money has not been refunded! This is completely un...
I Received the Wrong Dress from SHEIN and Can’t Get Clear Return Instructions

I placed my first order on SHEIN, which included one dress and two pairs of sunglasses. Unfortunately, the experience has been a complete disappointment. The dress I received looks nothing like the one pictured on the website—it’s an entirely different design and quality. On top of that, there’s no ...
Shein Marked My Order as “Wrong Address” After 2 Months – I Need a Solution

I placed an order on Shein worth €70, and after two months, they suddenly marked it as having a wrong address. This makes no sense because my address was correct when I placed the order. The bigger issue is that I no longer live in the same country, my phone number has changed, and even my card deta...
SHEIN Only Refunded Two of The Three Items I Returned and Won’t Resolve the Issue
Following the steps outlined in their return policy, I sent three separate goods back to Shein not long ago. But just two of the goods were credited to my account when I got my refund. I got in touch with customer care very away, and they advised me to call the shipping firm. Two of the goods were r...
SHEIN Refund Not Received After Return - No Payment After 1 Week

I returned items from my SHEIN order, but I haven’t received my refund yet. It’s been about a week now, and the money still hasn’t been credited back to my account. I’m starting to worry about whether this process is reliable. How long am I supposed to wait, and what should I do if my refund doesn’t...
SHEIN Delivery and Refund Problems

I made a purchase from Shein, but my order did not arrive at my home right away. Later, they created an arbitrary return request, but my refund has yet to be processed. Furthermore, the dress I ordered was for a friend's wedding, so I had to quickly purchase another dress from a different store. It...
My Shein Package Returned to Sender - How Do I Get a Refund?
My Shein package was returned overseas. When it arrived at my address, I wasn't home, so it was sent to Istanbul customs. I tried calling several times but couldn't get through. They sent my package back overseas. How can I get a refund? Will I be able to get my money back?
Shein Order Canceled But Refund Not Received

Hello there, I made a purchase from Shein on July 1st but decided to cancel it just an hour later. Even though my refund was supposed to be processed ...
SHEIN Order Arrived in the Country, Delivery Info is Misleading

the order number EV035359947CN, I'd like to address an issue. the tracking info says that the stuff got sent back 'cause of customs stuff, from what I...
High Customs Fees For Shein Products - They Are Not Clearly Stated

I ordered products from the Shein site, they arrived, but the taxes are very high, so I want to return the products. I ordered from a site from abroad, I am a student, I have a limited budget, but I have to pay a very high tax at customs. why wasn't I told this when I applied? I would like to know w...





