Sephora gave me the same perfume as a gift for myself and a friend. I wanted to exchange it, so I went to Izmir IstinyePark. What I witnessed there was incredible. My friend had returned the perfume the day before and received a refund for both items. The store employees attempted to take my perfume, claiming that I had brought the second item with me. I explained that it was unrelated to me and left with the perfume. In front of everyone, the female employee chased after me, accusing me of stealing the product and demanding that I return to the store. I insisted that I was unrelated to the situation, but she yelled, "Enough! "I'm sick of you!" They neither accepted nor attempted to refund my return. I called customer service, who advised me not to return to the store and promised to help. Despite my two attempts to contact Sephora customer service, they have yet to respond. My product's return period has now expired. When I brought this up with customer service, they dismissed it as unimportant. I have yet to receive a response. I was unable to return my item because your employee mistreated and humiliated me. If you do not correct this situation, I will take legal action. I will also share my experience on social media if necessary. Sephora, you truly let me down and betrayed my trust, and I will never recommend your brand to anyone else.
On October 19, 2023, I received two fragrances from the Kilian and Chanel brands as a gift from Sephora. Instead of exchanging the items, I asked the store at Vadi Istanbul to load the refund amount onto a card for future use. They claimed they didn't have the cards and directed me to IstinyePark. I...
I received a supposed gift of a branded lipstick from the Sephora store in Ankara Tunalı in March 2023. Despite providing the credit card statement, invoices, and the delivery receipt from the courier service confirming the return's arrival at the Sephora warehouse, all sent to i***@sephora.com.tr (...
I wanted to have a gift package for the unopened product I bought from Sephora Ankara Panora store 2 months ago. I experienced a first in the service sector with the unpleasant and suggestive attitudes of the store employee. I think it is unacceptable for employees in a corporate place like Sephora ...
I sent my Miss Dior perfume to Sephora on October 12 for a quality review because its longevity was disappointing. Despite being a loyal user of this perfume for years, this one barely lasts 10 minutes, leading me to suspect it might be counterfeit. On November 3, I received a call from the Bağdat S...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
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