Ayşen is very satisfied with the result
Resolved
Sephora Failed Returns and Humiliation
Ayşen
June 28, 2023 12:08 am
38"Sephora customer service still hasn't gotten back to me, is this your level of interest?"
İlahe is completely dissatisfied with the result
Sephora's Unpleasant Gift Return Policy
İlahe
November 02, 2023 4:32 pm
45
On October 19, 2023, I received two fragrances from the Kilian and Chanel brands as a gift from Sephora. Instead of exchanging the items, I asked the store at Vadi Istanbul to load the refund amount onto a card for future use. They claimed they didn't have the cards and directed me to IstinyePark. IstinyePark has been having system issues for a month and has directed me to another store. When I contacted Zorlu, they informed me that a gift exchange card could not be loaded onto a credit card. Aqua Florya received the same response. They had completed a similar transaction in April, but now claim it never occurred. This has never happened in Sephora before. Why does Sephora at Vadi Istanbul send me to Istinye or Zorlu if they perform this process? It's complete nonsense! I urgently request that they resolve my issue and compensate me for my inconvenience!
November 02, 2023 4:34 pm (1 minute after complaint)
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