My Sennheiser TW2 headphones malfunctioned back in January, so I sent them in for repairs. The company, Bircom, informed me they couldn't fix them and offered only a refund. I declined because they demanded payment for a receipt from two years ago. Then, after negotiations with Sennheiser Global, a Bircom representative mysteriously called me from a private number, saying, "Okay, we'll give you TW3, but without the box." Naturally, I refused this offer as well. Now, my warranty has expired, and I'm awaiting a response from the consumer arbitration board. It's frustrating how this situation has unfolded, but I'm determined to find a satisfactory resolution.
In January, my Sennheiser TW2 headphones experienced a malfunction, so I had to send them in for repair. Bircom, the company, informed me that they were unable to repair the items and only offered a refund. However, I declined their offer because they asked for payment on an invoice from two years a...
I recently faced issues with my Sennheiser Momentum TW2, prompting me to send it to Bircom for warranty processing. Bircom replaced it with the TW3 model, which seemed like a good resolution initially. However, the TW2 was replaced close to the end of its warranty period. After six months of using t...
Hello, I've purchased Sennheiser Momentum TWS 2 from Turkey's official distributor for Sennheiser, Bircom. While the product was still under warranty, the earphones showed signs of technical problems, which were later confirmed by Bircom to be valid and they were documented as defected products. The...
My Sennheiser Momentum True Wireless 3 headphones have malfunctioned for the second time. The distributor, Bircom, replaced the first faulty pair, but...
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