I want to express my complaint regarding the Sennheiser HD 450 headphones that I purchased from the Vatan Bilgisayar Manavgat branch. About a month after purchasing the product, the headphones fell off my head and suffered damage, with a small plastic piece breaking off. Knowing that the product was under warranty, I sent it to the authorized service center. However, after about a month, the headphones returned unrepaired, and the broken piece was missing. Therefore, the headphones are currently unusable. I find it unacceptable both for Vatan Bilgisayar and Sennheiser to handle the situation this way. As a company that values customer satisfaction, I expect this issue to be resolved promptly, and either a new pair of headphones to be provided to me or the faulty one to be repaired and returned to me. I request immediate action on this matter and a solution that will satisfy me.
I purchased Sennheiser in-ear earbuds last week from Teknosa for ₺8,500, trusting the brand as one of the best in the market. However, just two days later, the earbuds failed to perform basic functions. When answering a call, there was no sound. I couldn’t adjust the volume, pause music, or use any ...
I purchased the Free Buds 5i headphones for nearly 2000 ₺. Ever since I got these headphones, the sound just randomly cuts out. After a while, the sound completely stops, and I can't hear anything from either earbud. I took them to the Vatan store at the Mall Of Istanbul for repair. I requested a re...
On 19.09.2024, I bought JBL tune 720BT headphones for my daughter from Vatan Bilgisayar. The right side of the headphone broke. Since it was under warranty, I sent it to service (service number 484981). Today they called and said that the fractures were not under warranty and would not be repaired. ...
Two days ago, my JBL 510BT headset broke in my bag for reasons I couldn’t understand. After reading complaints on this platform, I discovered that this is a common issue with the headset. Hoping for a repair, I sent it to the warranty service. Today, I received a message stating that they would not ...
I purchased a Sennheiser HD458BT model headset from Teknosa, but due to time constraints, I couldn’t test it immediately as I was preparing to travel....
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