JBL Refused to Repair My 510BT Headset and Asked Much for a Replacement
Two days ago, my JBL 510BT headset broke in my bag for reasons I couldn’t understand. After reading complaints on this platform, I discovered that this is a common issue with the headset. Hoping for a repair, I sent it to the warranty service. Today, I received a message stating that they would not repair my headset but could replace it with a new one for ₺1228. I bought the headset for ₺1200 a year ago, and its current price is ₺1400. They claim to have applied a 35 percent discount. This is a common issue that should be repaired, not turned into a sales tactic. People buy this brand because they trust its quality and expect long-term use, yet they face such treatment. This approach does not reflect well on the brand. Based on the complaints I have read, some customers have had their headsets repaired, others have received replacements, and some were even offered higher models. I request that my headset be repaired or replaced with a new one. Otherwise, I will file complaints with the relevant authorities.
Progress
The JBL510bt headphones broke a year ago. According to what I've seen on this platform, it's a chronic issue. When I sent them for warranty, they charged me 1228 TL. If I were to buy new headphones now, why would I get an outdated model? Especially when there's only a small difference with the new one. When I wrote a complaint on this platform, they called me and said they would reconsider it under warranty and help me. However, yesterday they again charged me 1228 TL. If you're not going to help, why call? You made me go through unnecessary trouble and gave me hope. I was satisfied with the sound quality of my headphones. JBL was a brand I trusted until today. I will neither buy it again nor recommend it to others. It's not just my problem; the headphones have a chronic issue, and instead of fixing it, they sell the same product at a high price (they are trying to sell a product that costs 1400 TL online for 1228 TL with a supposed 35% discount), which is a bad sales tactic. They damage trust and it's truly disappointing. If you're not going to help, don't call. Don't give false hope.
Sure! The translation from Turkish to English is: "No one called."
Dear Customer, We are trying to reach you, but we are unable to connect. We kindly ask you to call us back so that we can assist you. You can send any feedback regarding our products and services or contact our call center. We will be pleased to support you. Sincerely, JBL Customer Services
