About six weeks ago, I purchased a Segway Ninebot F3 Pro scooter from Teknosa. Just two weeks ago, I encountered a serious issue with the rear brake disc, which became misaligned. Expecting the problem to be resolved under warranty, I took the device to the authorized service center, Esginler Otomasyon in Bursa.
Instead of repairing it under warranty, the service center informed me that the replacement would be charged at ₺1,850, without providing any reasonable explanation. I showed both my purchase invoice and the purchase date, clearly proving the device is still very new and under warranty. Yet, both the service center and Segway customer service refused to assist me, claiming the product was “not covered by warranty.”
I repeatedly asked for clarification, but I never received a clear or consistent reason why this defect would fall outside the warranty. For such a new product, this approach is unacceptable. A brake disc issue should not occur so quickly, and even if it does, it should absolutely be handled within the warranty coverage.
Due to the poor handling of this issue and the lack of proper customer support, I have lost confidence in Segway. I am not asking for a repair anymore—I demand a full replacement of my Segway Ninebot F3 Pro with a brand-new device.
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