On October 14, 2020, I purchased a Samsung Smart TV, model 50TU7000, with a Samsung Turkey Warranty from Trendyol. Although it is not yet 3 years old, I noticed that the bottom left side of the screen is dark. Therefore, I contacted the Samsung Service Center at 444 7 711 on 09.09.2023, and a service record was created. When the service team called me, they requested a payment of 450₺ to examine the television. Despite my television being under 3 years old, I was informed that this fee is applicable because the warranty period has expired. They mentioned that this fee would be deducted from the cost of replacement parts in case they are needed in the future. I am reluctant to pay these fees and believe that Samsung should uphold the quality of the products it sells. I kindly request Samsung to address this issue, which appears to be caused by a manufacturing defect in my television.
SAMSUNG TV Warranty Has Expired 4 Months Later Our Samsung 58AU7000 58" television, which we purchased on December 20, 2020, began to turn off and back on its own on April 10, 2023, immediately after the warranty period expired. We made a service record right away. The service examined the product a...
We purchased a Samsung 50TU8000 model TV in 2021, and before a year had passed, the right side of the screen began to darken. Due to this issue, we created a service request and sent it in for repair, but it was returned without any action being taken. At the time, we didn’t pay much attention and c...
My Samsung 58TU7000 television, purchased on 12.08.2021, spontaneously lost its display without any apparent reason and entered a cycle of turning off and on. Researching the issue, I discovered this is a chronic malfunction in these models, with these televisions breaking down in this way within 3-...
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