We bought a Samsung UE58 TU7000UXTK TV in December 2020. We hardly ever used the TV, but unfortunately, after the warranty ended, it started having a problem with the screen. We now know that this specific Samsung TV model has a recurring problem. When we purchased it, we thought Samsung products were good, but it's really disappointing to see that we were wrong. Our TV has a recurring problem that many others with the same model experience, but Samsung hasn't taken any action to fix it. We're currently trying to get help from Samsung officials or service providers. We asked for either a new product or for them to cover the cost of fixing the panel. The service wants us to pay 10,000 TL, which is a lot of money. Can a device that is supposed to last at least 10 years and is hardly ever used, stop working after only three years? This is not our fault; it's a clear problem that keeps happening with this model. If our complaints are not taken care of, we will not hesitate to use our legal rights as customers. We need to regain trust in the brand.
In October 2022, my Samsung UE58TU7000UXTK model TV, whose warranty had ended, had a problem with its second panel. We were told by the service that the cost to replace the panel would be 10,500 TL. Even though we used the TV carefully and trusted the brand's reputation and durability, it let us dow...
We purchased a Samsung 50TU8000 model TV in 2021, and before a year had passed, the right side of the screen began to darken. Due to this issue, we created a service request and sent it in for repair, but it was returned without any action being taken. At the time, we didn’t pay much attention and c...
As a customer who purchased a Samsung television (model 50tu8000) on February 2, 2021, we can say that our experience with the company has been less than satisfactory. The TV worked fine until the warranty period expired, at which point it began to turn on and off erratically, eventually refusing to...
In September 2020, I bought a Samsung e50tu8000uxtk TV, and in October 2021, I noticed some lines on the screen. I contacted the service center, and the panel was replaced. I began to notice the same lines again in December 2022, but I wasn't sure if it was the same problem. The lines became more vi...
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