I own a Samsung UE50AU8000UXTK model TV, and I was very satisfied with it. I purchased it on August 22, 2022, but on December 1, 2025, the screen suddenly went dark and stopped working. I always used the TV carefully and followed all the manufacturer’s recommendations for maintenance. The service team visited today and informed me that the issue is with the opencell panel, quoting a repair cost of ₺14,000. Considering the TV is just over three years old and this type of issue is highly unusual for such a well-regarded brand, I believe it should not have occurred in the first place. As the warranty expired just 5 months ago, I am requesting a free repair for my device. I trust that Samsung will uphold its commitment to quality and customer satisfaction by resolving this issue fairly.
I purchased my Samsung UE60AU8000UXTK model television from Samsung’s official website in November 2021 for approximately ₺14,000. Ten days ago, the screen completely lost its display. I chose Samsung expecting a long-lasting and high-quality product, but experiencing such a serious malfunction afte...
I purchased my Samsung UE50TU8000U 125 cm TV on February 22, 2021, and before it even completed one year, it developed a panel malfunction. I called the service under warranty, but instead of replacing the product with a new one, they replaced the panel with one imported from abroad. At that time, n...
We purchased a Samsung 50TU8000 model TV in 2021, and before a year had passed, the right side of the screen began to darken. Due to this issue, we created a service request and sent it in for repair, but it was returned without any action being taken. At the time, we didn’t pay much attention and c...
In July 2021, I purchased a Samsung 58TU7000 TV, but last night the screen suddenly went black while watching. The TV now won’t display any image, though sound still works. I contacted technical service, and after inspection, they informed me that the issue is a panel defect. Upon researching online...
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