Samsung 55TU8500 Tv Panel Error

profile
Beste
July 15, 2023 3:54 pm
26

My Samsung 55TU8500 television's warranty, which I purchased in 2021, expired at the end of April 2023. The screen abruptly turned on and off two months after the warranty expired. Since the day I bought it, I've been using it for 2-3 hours per day. The television turns on and off by itself. Friends in the technical service stated that there is no user error in this model, but rather a chronic panel error. Everyone is in a similar situation, as evidenced by the complaint. This chronic error occurs shortly after the warranty expires, which is significant. It's not my fault in this case; I paid a service fee of 350 TL. They also demanded 9300TL for the new panel. When I called the call center and explained that I needed to speak with the solution center due to a chronic malfunction, they told me that the warranty period had expired, that I couldn't contact the solution center, and that I needed to pay 9300 TL. We couldn't find a solution or a constructive attitude when I wanted to meet about consumer rights. Furthermore, our friends in technical support sent an e-mail to the solution center stating that there was a chronic problem. I'm waiting for the "Samsung" brand to accept responsibility for its own mistake and come up with a solution to the problem I'm having as a result of this "chronic" malfunction.

July 15, 2023 4:29 pm (35 minutes after complaint)
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

4
Veli is satisfied with the result
Resolved

Samsung 55TU8500 Model 55" Television Panel Issue Surfaced After Two Years

profile
May 25, 2023 4:42 pm
38
"After creating the complaint, they contacted me after a while and obtained the information. After some time, a free panel replacement was provided. I thank the employees who helped. However, as a company policy, chronic issues like this should be identified and resolved quickly without making the customer wait. I believe this is what befits Samsung's quality. Thank you..."

Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support

profile
January 05, 2024 10:33 pm
28
Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support

Samsung UE55TU8500U TV Panel Failure, Warranty Denied

profile
Tunç
November 26, 2023 11:54 am
10

Samsung 58AU7000 58" TV Malfunction After Warranty Expired

profile
Faris
April 13, 2023 9:31 am
14

Samsung 55TU8500 Television Malfunctioned Just After Warranty Ended

profile
Mustafa
August 29, 2024 12:24 am
47
Samsung 55TU8500 Television Malfunctioned Just After Warranty Ended
Report a Similar Issue