Samsung 55TU8500 Television Malfunctioned Just After Warranty Ended

Samsung 55TU8500 Television Malfunctioned Just After Warranty Ended
50

Our Samsung 55TU8500 model TV, which we bought from Samsung Üntep store in Kayseri Meysu AVM on 06.08.2021, malfunctioned 2 days ago. Our TV started to turn on and off by itself and repeated this situation continuously. As a result of the research I did on the internet, I called the Samsung authorized service. The friends who came back immediately demanded a fee of ₺14,500 because I thought they generally knew what the malfunction was, I was shocked by this situation. I thought they would come and make an inspection, but after reading the complaints on the internet, I saw that people were not complaining about this issue in vain. Many people are suffering from this situation in Şikayetvar.com. There are many complaints about this issue and I started to think that this problem is chronic. The warranty of my high quality, high-end Samsung branded device, which I bought planning to use for a minimum of 10 years, has just expired. Frankly, I am very disappointed with this situation. I think that the authorities of the Samsung brand will find a solution to this problem and I want the necessary to be done. Because in most of the complaints I have read, I have seen that you have positively solved the problems of consumers. I hope that my malfunction will be solved in the same way. Thank you for your attention in advance. I wish you good work.

September 2, 2024 11:58 AM (4 days after complaint)

Dear Valued Customer, You can submit any information, suggestions, opinions, and solution requests regarding our products and services through the contact us section. Sincerely, Samsung Electronics Turkey

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