Samsung QLED TV Bootloop Issue At 2.5 Years Old And High Repair Cost

Since September-October 2021, I have been using a Samsung Q60T (Full Model Name: Samsung QE50Q60TAUXTK 50" Q60T 4K QLED TV). During the Euro 2024 match on Tuesday, my television entered a bootloop (continuous restart cycle). It would turn on and off intermittently, occasionally playing brief snippets of audio from the broadcast, but the screen remained black. Even when the screen did turn on, only a faint navy-toned light from the back panel was visible, with no image appearing. This cycle repeated every 3-5 seconds. Initially, I thought it might resolve itself and unplugged it to allow it to rest. However, upon plugging it back in, the issue persisted. So, I contacted Samsung Technical Service. An appointment was scheduled for Thursday, July 4, 2024, and they came to my home for a ₺500 home service fee. The service personnel diagnosed the issue as a faulty front glass on the TV. They explained that in this model, the panel and glass are integrated, and they provided a quote for repair/part replacement totaling ₺15,700. This came as a shock to me, considering that the 2023 series Q60 model from Samsung starts at ₺21,500 in the market. I was expecting a simpler solution such as resetting the TV with a key or special remote, not a costly repair. Furthermore, the service report that evening inaccurately stated that the product had been repaired and returned without damage. In reality, no repair had been performed; I only received a quote for the part from the technical team. It was devastating to face such a high cost for a repair on my 2.5-year-old TV, which is in physically excellent condition and represents three-quarters of its new price. As someone who has always preferred Samsung for electronic devices ranging from the Odyssey monitor, S series phone, vacuum cleaner, washing machine, wireless earbuds, to SSDs, I was disheartened that the company demanded such a substantial amount for a relatively young TV experiencing a bootloop issue without any apparent user error. I firmly believe I have not mishandled the TV in any way. I kindly request Samsung officials to reconsider and examine this product, which is still relatively early in its economic life, and to rectify the malfunction as a gesture of goodwill from the company. I am keen to continue my loyalty to Samsung products. With all due respect,