Last October, I got myself a Samsung QLED 50Q60A TV. Only 5 months after the warranty expired, on March 17, 2024, while I was chilling and watching TV in the evening, I ran into a screen problem and the TV screen went haywire. I reached out to the authorized service center for Samsung and provided them with a detailed account of the situation. The service guy came over to pick up the TV and found out there was something wrong with the screen. They told me I had to cough up ₺500 for the service call fee. To resolve the issue with the panel, they let me know that I would have to replace it, which comes with a price tag of ₺13,800. Repairing a malfunction that happened right after the warranty expired can cost almost as much as the product itself. During my investigation, I found that numerous other customers encountered a similar problem shortly after the warranty had ended. I don't think I had any impact on the malfunction happening, and I see the panel issue in this product as a recurring problem with the device. Plenty of people who own the same make and model have experienced this and had a tough time. It's just not right for the authorized service to react and demand payment like this is the first time we've had this problem with our product when it's a well-known recurring issue. It's just not right for a big company like Samsung to keep putting this problem on consumers. I need a quick solution to this problem.
We purchased a Samsung QA55Q70A television on 23.11.2021. Seven months after the warranty period ended, the TV completely stopped working. We delivered it to the Samsung service center 15 days ago, and today we received a response. They informed us that the repair cost is ₺12,500 due to a panel defe...
About 2 years ago, I bought a 55'' QLED TV from Samsung. The most important reason I chose Samsung was that the brand was good, including after-sales service, and that I could use it for many years. The device warranty has ended up for about 1.5 months ago, and today I had a problem with my device. ...
For about 10 days, I have been experiencing a screen display issue with my Samsung QLED TV (model: QE50Q60AAUXTK). I purchased the television on March 20, 2022, based on the Samsung sales representative’s recommendation, the brand’s reputation, and the representative’s assurance of product quality. ...
I purchased my Samsung 65Q80BA TV on August 22, 2022, and just recently, on September 5, 2025, the screen failed completely. When I turned it on, there was sound but no picture. A Samsung service technician inspected it and explained that the LED panel had burned out and the mainboard also needed re...
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