5
Resolved

Samsung QLED 50Q60A TV Chronic Panel Failure!

Hamit
Hamit
Samsung
March 19, 2024 1:27 PM99
Hamit's Thank You Message
“The malfunction that occurred was repaired by Samsung free of charge. Thus, Samsung has proven to be a brand that is reliable and stands behind its product. Thank you...”

Last October, I got myself a Samsung QLED 50Q60A TV. Only 5 months after the warranty expired, on March 17, 2024, while I was chilling and watching TV in the evening, I ran into a screen problem and the TV screen went haywire. I reached out to the authorized service center for Samsung and provided them with a detailed account of the situation. The service guy came over to pick up the TV and found out there was something wrong with the screen. They told me I had to cough up ₺500 for the service call fee. To resolve the issue with the panel, they let me know that I would have to replace it, which comes with a price tag of ₺13,800. Repairing a malfunction that happened right after the warranty expired can cost almost as much as the product itself. During my investigation, I found that numerous other customers encountered a similar problem shortly after the warranty had ended. I don't think I had any impact on the malfunction happening, and I see the panel issue in this product as a recurring problem with the device. Plenty of people who own the same make and model have experienced this and had a tough time. It's just not right for the authorized service to react and demand payment like this is the first time we've had this problem with our product when it's a well-known recurring issue. It's just not right for a big company like Samsung to keep putting this problem on consumers. I need a quick solution to this problem.

Samsung
March 19, 2024 1:22 PM

Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Best regards, Samsung Electronics Turkey

Hamit
Hamit
March 28, 2024 4:20 PM

The malfunction that occurred was repaired by Samsung free of charge. Thus, Samsung has proven to be a brand that is reliable and stands behind its product. Thank you...

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Resolved

Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

Aslı
Aslı
Samsung
November 17, 2023 3:39 PM57

"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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