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Samsung Charged Me Repair Fees for My QE65QN800B TV but Issues Persisted

Pınar
Samsung
September 2, 2025 6:11 PM27

I have been experiencing an issue with my Samsung QE65QN800B model 65-inch 8K UHD Smart TV for the past 3-4 months, where the screen randomly turns on and off by itself. Due to this, I delivered my TV to an authorized Samsung service center. During the first evaluation, I was informed that the power board was faulty and a repair fee of ₺10,000 was requested. I had no choice but to approve the repair, and I received a message stating that the product would be delivered without any issues on 29.07.2025. When I went to pick up the device, I was asked to pay the fee in cash, and since I didn’t have cash, I had to make an EFT payment. I was specifically instructed not to write “service fee” in the transaction description. I was told that the repair came with a one-year warranty. However, the same issue reoccurred 15 days later, and I reapplied to the service center on 15.08.2025. This time, I was told that the T-Con board was faulty, and I was asked to pay ₺20,000. I again approved the repair. On 25.08.2025, I received a message stating that the repair had been completed. But when I went to collect the TV on 26.08.2025, I was informed that the real issue was not with the T-Con board but with the panel, and I was asked to pay ₺70,640 for a panel replacement. Shortly afterward, they took back the service form and revised the price to ₺54,920. Additionally, no official invoice has been provided for any of the repairs. Although I use many Samsung products in my home, the inconsistencies and ever-increasing costs I experienced throughout this process have caused me significant inconvenience. Despite being told each time that the TV was delivered “without issues,” the problems persisted. Therefore, I no longer trust the repairs and request that my grievance be resolved by providing me with a new television. I have all service forms, payment receipts, and related documents.

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Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

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Samsung
November 17, 2023 3:39 PM57

"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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