Samsung OLED TV Curvature Complaints Unresolved
I purchased a Samsung 65S90C OLED TV from Vatan Computer on 31.05.2024, with installation completed by service on 03.06.2024. Since 11.06.2024, I have contacted Samsung support (4447711) six times regarding the curvatures on the upper right and lower right sides of the TV. Who is responsible—Vatan Computer or Samsung Diyarbakır—for addressing these issues? I initially chose this TV for its sleek design and excellent visuals, expecting the straight lines seen in-store. However, now I'm faced with curved edges that don't align with my expectations or commercial ethics. Despite Samsung Diyarbakır service personnel claiming 0-3 mm curvature is normal, I believe this should be rectified by Samsung. During my meeting with a Samsung customer official on 17.06.2024, the service representative's dismissal of millimeters and concavity issues further emphasized Samsung's responsibility. I urge Samsung to promptly resolve this issue by replacing the TV or compensating me accordingly, ensuring I receive the quality and appearance I originally purchased.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section or by calling our call center. Best regards, Samsung Electronics Turkey
Thanks to Ms. Şeyma; she called and said she would look into the matter. As I mentioned to her, my request is to rectify this absurd situation. In other words, despite having no fault of my own, I have been calling Samsung customer relations since 31.05.2024 regarding installation, curvature, etc. I am urgently seeking a solution, either a refund or a replacement of the TV from the store. I also extend my gratitude to the Şikayet. Var team. Sincerely.
Samsung resolved the issue by issuing a refund. Thank you. Thanks also to the Şikayetvar team.
Thank you to all the staff of the Samsung family with whom I have been in discussions for about a month to resolve the issue.
