I purchased a Samsung 65S90C OLED TV from Vatan Computer on 31.05.2024, with installation completed by service on 03.06.2024. Since 11.06.2024, I have contacted Samsung support (4447711) six times regarding the curvatures on the upper right and lower right sides of the TV. Who is responsible—Vatan Computer or Samsung Diyarbakır—for addressing these issues? I initially chose this TV for its sleek design and excellent visuals, expecting the straight lines seen in-store. However, now I'm faced with curved edges that don't align with my expectations or commercial ethics. Despite Samsung Diyarbakır service personnel claiming 0-3 mm curvature is normal, I believe this should be rectified by Samsung. During my meeting with a Samsung customer official on 17.06.2024, the service representative's dismissal of millimeters and concavity issues further emphasized Samsung's responsibility. I urge Samsung to promptly resolve this issue by replacing the TV or compensating me accordingly, ensuring I receive the quality and appearance I originally purchased.
On 22.10.2022, we purchased a Samsung 65-inch Frame TV from Vatan Bilgisayar Nilüfer Bursa branch. When purchasing, I added a 3-year extra Gig Insurance in addition to the 2-year normal warranty. After 1.5 years, light leakage occurred on the TV screen by itself. A white line appeared in the middle ...
If you're thinking about purchasing a Samsung TV, I strongly advise you to read about my experience. I bought a brand new Samsung 75QN90A Model TV from Vatan Bilgisayar about a year ago. However, four complete replacements were required within two months due to various malfunctions. Even with the mo...
On February 4, 2024, I bought a Samsung 75-inch QE75Q70CATXTK television from the Ankara Optimum Samsung store. I suppose there is an issue with the panel. Small dents around the panel's frame occurred during installation or as a result of a manufacturing flaw. I've included a photo of the product a...
In May 2022, I purchased a Samsung 65QN800A 8K 65” TV from 'Vatan Bilgisayar', pushing my budget to the limit because I love watching movies and care deeply about image quality. I used the TV for just 20 months without any issues until a panel failure occurred shortly before the warranty expired. Sa...
On April 8, 2024, I purchased the Samsung Q60C QLED model television. Installation was done by Adana 4S service. Due to the holiday season, I couldn't inspect it until after the holiday. I noticed clouding issues as I mainly use the TV in the evenings and nights and created a service request. I am k...
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